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TicketPlug uses essential cookies to keep the platform working. With your permission, Meta Pixel also measures visits and conversions so we can understand our advertising. Your choice won't affect how the site works.

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← back to ticketplugupdated 19 July 2026
Legal

cookie policy.

Last updated

19 July 2026

1. What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work efficiently, provide information to site owners, and improve the user experience.

We also use similar technologies such as local storage and session storage, which function in a comparable way. References to "cookies" in this policy include these similar technologies.

2. How We Use Cookies

We use cookies to:

  • Keep you signed in to your account
  • Remember your preferences and settings
  • Understand how you use the Platform so we can improve it
  • Measure the effectiveness of our advertising, with your permission
  • Ensure the Platform functions correctly and securely

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Platform to function. They enable core features such as authentication, security, and payment processing. You cannot opt out of essential cookies as the Platform will not work without them.

CookiePurposeDuration
Session IDMaintains your logged-in sessionSession
CSRF tokenProtects against cross-site request forgerySession
Cookie consentRemembers your cookie preferences1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Platform by collecting anonymous usage data. This information helps us improve the Platform's performance and user experience.

CookiePurposeDuration
Page viewsTracks which pages are visited2 years
Feature usageRecords which features are used2 years
PerformanceMeasures page load times1 year

Preference Cookies

These cookies remember your choices and preferences to provide a more personalised experience.

CookiePurposeDuration
ThemeRemembers your light/dark mode preference1 year
LocationRemembers your preferred location for events6 months

Marketing Cookies

With your permission, we use Meta Pixel to understand whether our advertising leads to visits and actions on the Platform. Meta may use identifiers such as _fbp and _fbc to match visits with advertising interactions. We do not load Meta Pixel unless you select "Allow Meta" in our cookie banner.

ProviderPurposeDuration
Meta PixelMeasures page views and selected actionsUp to 90 days

4. Third-Party Cookies

Some cookies on our Platform are set by third-party services we use:

  • Payment processing: Our payment provider may set cookies necessary to process transactions securely
  • Analytics: We may use analytics services that set their own cookies to help us understand Platform usage
  • Advertising measurement: Meta Pixel measures visits and selected conversions after you consent

We do not load third-party advertising measurement cookies unless you consent.

5. Managing Cookies

You can control and manage cookies in several ways:

Browser Settings

Most web browsers allow you to manage cookies through their settings. You can typically:

  • View and delete existing cookies
  • Block all cookies or only third-party cookies
  • Set preferences for specific websites

Please note that blocking essential cookies may prevent the Platform from functioning correctly.

Cookie Preferences

You can update your cookie preferences at any time using the "Review cookie choices" button on this page. Rejecting optional cookies does not affect essential Platform functionality.

Opt-Out Links

For analytics cookies, you can opt out through:

  • Your account settings on the Platform
  • Your browser's Do Not Track setting

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised "last updated" date.

7. Contact

If you have questions about our use of cookies, please contact us at: