1. What Are Cookies
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work efficiently, provide information to site owners, and improve the user experience.
We also use similar technologies such as local storage and session storage, which function in a comparable way. References to "cookies" in this policy include these similar technologies.
2. How We Use Cookies
We use cookies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how you use the Platform so we can improve it
- Measure the effectiveness of our advertising, with your permission
- Ensure the Platform functions correctly and securely
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the Platform to function. They enable core features such as authentication, security, and payment processing. You cannot opt out of essential cookies as the Platform will not work without them.
| Cookie | Purpose | Duration |
|---|---|---|
| Session ID | Maintains your logged-in session | Session |
| CSRF token | Protects against cross-site request forgery | Session |
| Cookie consent | Remembers your cookie preferences | 1 year |
Analytics Cookies
These cookies help us understand how visitors interact with the Platform by collecting anonymous usage data. This information helps us improve the Platform's performance and user experience.
| Cookie | Purpose | Duration |
|---|---|---|
| Page views | Tracks which pages are visited | 2 years |
| Feature usage | Records which features are used | 2 years |
| Performance | Measures page load times | 1 year |
Preference Cookies
These cookies remember your choices and preferences to provide a more personalised experience.
| Cookie | Purpose | Duration |
|---|---|---|
| Theme | Remembers your light/dark mode preference | 1 year |
| Location | Remembers your preferred location for events | 6 months |
Marketing Cookies
With your permission, we use Meta Pixel to understand whether our advertising leads to visits and actions on the Platform. Meta may use identifiers such as _fbp and _fbc to match visits with advertising interactions. We do not load Meta Pixel unless you select "Allow Meta" in our cookie banner.
| Provider | Purpose | Duration |
|---|---|---|
| Meta Pixel | Measures page views and selected actions | Up to 90 days |
4. Third-Party Cookies
Some cookies on our Platform are set by third-party services we use:
- Payment processing: Our payment provider may set cookies necessary to process transactions securely
- Analytics: We may use analytics services that set their own cookies to help us understand Platform usage
- Advertising measurement: Meta Pixel measures visits and selected conversions after you consent
We do not load third-party advertising measurement cookies unless you consent.
5. Managing Cookies
You can control and manage cookies in several ways:
Browser Settings
Most web browsers allow you to manage cookies through their settings. You can typically:
- View and delete existing cookies
- Block all cookies or only third-party cookies
- Set preferences for specific websites
Please note that blocking essential cookies may prevent the Platform from functioning correctly.
Cookie Preferences
You can update your cookie preferences at any time using the "Review cookie choices" button on this page. Rejecting optional cookies does not affect essential Platform functionality.
Opt-Out Links
For analytics cookies, you can opt out through:
- Your account settings on the Platform
- Your browser's Do Not Track setting
6. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised "last updated" date.
7. Contact
If you have questions about our use of cookies, please contact us at:
- Email: [email protected]
- Website: ticketplug.co.uk